Effective Date: 31st August 2025

Head Office: NESCO IT Park, Building 4, North Wing, W. Express Hwy, Goregaon, Mumbai, Maharashtra

Email: care@primefinverse.com

Privacy Policy & Terms and Conditions

1. Introduction

Prime Pay ("we," "our," or "us") values your trust. This combined Legal Page outlines our Privacy Policy and Terms & Conditions, explaining how we collect, use, protect your data, and the rules governing your use of our services.

By accessing or using Prime Pay, you agree to these policies. Please read them carefully.

2. Information We Collect

• Personal Information: Name, date of birth, gender, contact details, government IDs (Aadhaar, PAN, etc.), bank details, UPI ID, and card information.
• Non-Personal Information: Device details, app activity, IP address, preferences, and location (with consent).
• Sensitive Information: Financial data, credit score, loan applications, repayment records.

3. How We Use Your Information

• To enable payments, transfers, and financial services.
• For processing loans, insurance, and investment products.
• To verify identity, prevent fraud, and comply with regulations.
• To offer personalized services, rewards, and promotions.
• For customer support and service improvement.

4. Data Sharing

We may share information with:

• Partner banks, NBFCs, financial institutions.
• Service providers (KYC, payment gateways, IT support).
• Regulators (RBI, SEBI, IRDAI).
• Business partners for offers and promotions.

We never sell your data to third parties.

5. Data Security & Retention

• End-to-end encryption, secure servers, multi-factor authentication.
• Regular security audits and compliance with RBI/PCI-DSS.
• Data retained only as required by law or for services. Upon closure, archived securely and deleted per regulations.

6. Your Rights

You may:

• Access, update, or correct your data.
• Withdraw consent or request account deletion.
• Opt out of marketing communications.

Contact: care@primefinverse.com

7. Cookies & Tracking

We use cookies to improve user experience, analyze trends, and personalize offers.

You may disable cookies, but some features may not work properly.

8. Services Covered

Prime Pay provides:

• UPI payments & transfers.
• Loans, insurance, FD cards, prepaid & credit cards.
• Bill payments, recharges, bookings (flight, train, bus, metro, hotel).
• Rewards, cashback, referral programs.
• UPI soundbox & EV-related services.

9. User Responsibilities

Users must:

• Be 18+ and comply with Indian laws.
• Maintain confidentiality of credentials.
• Avoid misuse, fraud, or illegal activity.
• Ensure funds before transactions.
• Comply with KYC & AML norms.

10. Transactions

• Subject to bank/NPCI approval.
• Prime Pay not liable for delays due to technical/banking issues.
• Refunds/chargebacks handled per regulations.

11. Fees & Charges

• Some services may have fees or commissions.
• Fees disclosed before transaction confirmation.
• Prime Pay may revise charges anytime.

12. Loans & Credit Services

• Loan approvals depend on eligibility & lender discretion.
• Interest rates, fees, and schedules disclosed upfront.
• Default may impact credit score and attract legal action.
• Disclaimer: Prime Pay does not provide loans or make credit decisions directly.
• All lending, FD cards, and credit services are offered solely by our regulated partner banks and NBFCs.
• Prime Pay functions only as a technology platform, facilitating access via APIs and digital infrastructure.

13. Rewards & Referral Programs

• Rewards and cashback subject to terms and may change.
• Misuse may result in suspension or termination.

14. Intellectual Property

All logos, trademarks, content, and software belong to Prime Finverse Pvt Ltd.

Unauthorized reproduction or modification is prohibited.

15. Account Suspension & Termination

We may suspend or terminate accounts for:

• Breach of these terms.
• Fraudulent/illegal activity.
• Regulatory requirements.

16. Limitation of Liability

• Prime Pay shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from use or inability to use our services.
• We are not responsible for errors, delays, or losses caused by third-party service providers, technical issues, or regulatory actions.
• Users are solely responsible for safeguarding their login credentials and devices.
• Losses due to unauthorized access beyond our reasonable control will not be our liability.
• Nothing in these Terms limits liability where prohibited by applicable law.

17. No Financial Advice Disclaimer

Prime Pay is a technology platform providing financial services access, payments, and related products through partnerships.

We do not provide financial, investment, or legal advice. Any decisions regarding loans, investments, or insurance must be made independently by the user after reviewing all terms and consulting with licensed professionals where necessary.

18. Dispute Resolution

• Governed by Indian laws.
• Bengaluru, Karnataka courts have exclusive jurisdiction.
• Users must first approach customer support before legal remedies.

19. Updates to Legal Page

We may update this Legal Page. Users will be notified through app, website, or email.

Continued use means acceptance of changes.

20. Contact Us

By continuing to use Prime Pay, you acknowledge that you have read, understood, and agreed to this Privacy Policy & Terms and Conditions.